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‎04-08-2024 06:55 AM

HP Recommended
Product: Voyager 4200 OFFICE USB-A
Operating System: Microsoft Windows 11

Suddenly today (no Windows update nor company updates) to computer the base does not get recognized by the computer anymore, whether it's connected to laptop USB-A port or docking station USB-A port. 

 

Headset is still paired with base correctly.

 

I tried to power off the base, disconnect from computer, to no avail. I pressed every button on the base, no change.

 

What can I do before buying a new one ?

1 REPLY 1

‎04-08-2024 07:52 AM

HP Recommended

Hello, @autolargue, and welcome to the HP Poly community.

I am sorry to hear that you are facing issues with the Poly Voyager 4220 Office USB-A headset.

Could you please let me know the make and model of the PC and desk phone that the headset is connected to?
 


I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,
Meghana

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