Plantronics BT600 not working red light stays on

[SamSim2024]

Suddenly the headset stopped working at all, no sound no mic. The usb dongle also went off. Tried everything possible I could think of. No matter what i tried one little red light stays fired on the headset. it doesn't charge, it doesn't sync. nothing, just the headset red light stays on

[M_Salman]

Hi @SamSim2024, Welcome to Poly HP Support Community.  

Please follow the troubleshooting steps below and test the headset:

1. Connect the headset to the PC using a USB cable, verify, and update the headset's firmware using the Poly Lens application on the PC.

2. Reset the headset using the Poly Lens application.

3. Connect the USB adapter to the PC, open the Poly Lens application, select 'pair new device', and re-pair the headset.

If the issue still persists, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:.

https://support.hp.com/us-en/poly
 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman