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We are proud to announce we have achieved a new sustainability milestone on another Poly headset! Read more about our commitment to sustainability!

‎05-26-2025 06:09 PM

HP Recommended

Hello, I have a ploy 5200 uc headset with charger base. Appears as though the charger base was faulty shortly after purchase. I was going to toss both and buy new and thought I would re check. Upon charging headset with cable directly, discovered the charging base is defective and will not charge the headset. Can you send a new base at no cost ? This appears to be a typical problem 

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1 REPLY 1

‎05-27-2025 07:03 AM

HP Recommended

Hello @ClarkAnctil Welcome to the HP Poly Support Community.  

 

Thank you for posting your query.

 

I am really sorry for the inconvenience caused to you with the headset. 

This is to inform you that if the headset is under 30 days of purchase, I would request that you reach out to the seller and get the headset replaced.
However, if it is above 30 days, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:
 

https://support.hp.com/us-en/poly 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or it solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Meghana

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