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‎08-13-2024 01:44 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Just switched from my Jabra to my new Poly 5200 wireless headset, now everyone on my Teams call can hear my background noise and voices.  Teams still has noise suppression checked.  Any suggestions on how to correct?  Thanks.

1 REPLY 1

‎08-13-2024 02:19 PM

HP Recommended

Hello, @YuriH1, and welcome to the HP Poly community.

 

This is to inform you that the Poly Voyager 5200 does not have active noise cancellation features to enable you to cancel the background noise. 

SUPERIOR AUDIO ON BOTH SIDES OF THE CALL 

• Four adaptive microphones and proprietary DSP work together to reduce disruptive background noise. 

• Six layers of WindSmart technology ensure your voice comes through clearly
 

Could you please confirm if the provided USB dongle is connected to the PC?

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,
Meghana

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