Poly 5200 beeps 8 x no pairing

[Rodericknc]

Polly fifty two hundred will not connect delete in bluetooth.Try to repair, but we'll not go into paring

Pressing the call button results in 8 beeps the repeat over and over.

With no end.

[Meghana_10 · Accepted solution]

Hello @Rodericknc, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly device.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?
 

1. Could you please try the Poly Voyager 5200 headset with a different mobile phone or a PC?
2. Could you please connect the headset to the PC and check for any firmware updates and update them if there are any?
3. Could you please restore the headset settings to default on the Poly Lens application by connecting the headset to the PC? Once done, please switch off and switch on the headset again to save the changes made. 
4. Could you please confirm if the provided USB dongle is connected to the PC?

5. Could you please reset and disable the sensors of the headset?

Reset sensors:

● Wearing the headset, tap the Call button to test sensors. A talk-time voice alert means sensors are working. A tone or lack of voice prompt means sensors need to be reset.

● To reset the sensors, power on the headset, connect the headset to a USB cable, and plug the cable into your computer's USB port or an AC wall adapter (not included). Then place the headset on a flat, non-metallic surface for more than 10 seconds.

Disable sensors:

● You can disable your headset smart sensors in the Poly Lens app or by using a button press while your headset is idle. Simultaneously press and hold the Call and Mute buttons for 5 seconds. You hear "smart sensors off."

6. Could you please do a hard (factory) reset of the Poly Voyager 5200?
1. Turn off the headset

• Slide the power switch off.

2. Clear the pairing memory

• With the headset powered on, press and hold the Call button and the Mute button together until the LED flashes red and blue and then turns off.
• This clears all previous Bluetooth pairings.

3. Reset the headset

• Turn the headset off again.
• Wait about 10 seconds, then turn it back on.

4. Re-pair with your device

• Put the headset in pairing mode by holding the call button until the LED flashes red and blue.
• On your phone or PC, remove the old pairing entry for “Poly V5200 Series,” then re-pair as if it’s a new device.

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

Hi there! @Rodericknc

We haven’t heard from you; this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!
Regards,
Meghana 

[Meghana_10]

Hi @Rodericknc, I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,
Meghana 

[Meghana_10]

Hi there! @Rodericknc,
Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you—just a message away!

Take care and stay fantastic!

Regards,
Meghana