Poly Focus 2 headset robotic voice in meeting

[WillHUGL]

We are currently facing issue where the Poly Focus @ headsets are giving a robotic like voice in teams meetings and other calls

Firmware has been updated on both headset and the BT dongle
This also occurs on both sets of connections (BT or the Dongle)

Urgent assistance required

[M_Salman]

Hi @WillHUGL, Welcome to Poly HP Support Community. 
 

I’m sorry to hear about the issue you're experiencing with your Voyager Focus UC headset. I understand how important it is for your headset to function properly, and I truly appreciate your patience as we work through this together.
 

To help resolve the issue, please follow the troubleshooting steps below:
 

1. Reset or disable the headset’s wearing sensors using the Poly Lens application on your PC.
2. Ensure the headset is set as the default audio device on both your PC and softphone.
3. If the problem persists, please reset the headset through the Poly Lens application on your PC.

If you continue to experience difficulties after trying these steps, I recommend contacting our HP Support team. Our support engineers will be happy to assist you further and resolve the issue. You can reach HP Support by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[WillHUGL]

Good Day Salman

We done all that and issue still persists

Any other suggestions as this is really frustrating

[M_Salman]

Thank you for your response. @WillHUGL 
 

If possible, I would recommend testing the headset on a different PC. This can help us determine if the issue is related to the headset itself. Additionally, it might be helpful to check if the Microsoft Teams application is updated to the latest version and ensure that your PC has all the necessary audio drivers updated.
 

If the issue persists even after these steps, I would suggest reaching out to HP Support for further assistance. If the headset is still under warranty, they should be able to assist with a replacement. You can contact HP Support through this link:

 https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman 

[WillHUGL]

Good Day @M_Salman

We did all that tested on another PC , teams updated to latest version
Audio drivers are on the latest version along with all the firmware

Issue still persists 

[M_Salman]

Thank you for your response, @WillHUGL 

It seems like you have tried almost all the troubleshooting steps, and it looks like the headset is faulty. I would request that you contact HP Support to get the headset replaced if it is under warranty, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly
 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman