Poly Lens Software 2.3.0 - Can't hear my self over the headset

[natcat7]

A Colleague and I installed the new version 2.3.0 and now we can't hear yourself if we talk in a teams call. 
We looked up the internet but found nothing useful  there.

In the settings of the Software we chose a option as other colleagues recommended us but it didn't change anything for us.

IS this a known problem? 
Every help is helpful!😊

[natcat7]

sorry for my bad english.. haha

[M_Salman · Accepted solution]

Hello @natcat7, Welcome to the HP Poly Support Community.

Thank you for reaching out with your query regarding your Poly device.
 

I’m sorry to hear you're experiencing issues with your Poly headset. I completely understand how essential a properly functioning headset is for your daily communication, and I’m here to assist you with resolving this.
 

To begin, please follow the troubleshooting steps below and test the headset after completing each one:
 

1. Reinstall Poly Lens
   Uninstall the current version of the Poly Lens application from your PC. Then, download and install the latest version using the link below:
   HP Poly Lens App – Manage Your Devices and Improve Communication with Ease | HP® Official Site
2. Update Firmware
   Once reinstalled, open the Poly Lens application and ensure the headset firmware is up to date.
3. Disable or Reset Wearing Sensors
   Within Poly Lens, navigate to the settings and either disable or reset the headset’s wearing sensors to rule out sensor-related issues.
4. Reset the Headset
   Finally, perform a full reset of the headset using the options available in Poly Lens.
    

Please let me know if the issue persists after completing these steps.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[M_Salman]

Hi @natcat7, 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,
Salman

[Meghana_10]

@natcat7 A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards, 
Meghana