Poly Lens detecting BT700 only, not detecting my Voyager 4320

[GambolShroud]

I have a Voyager 4320 paired with the BT700 it came with. Initially I had no issues however after a few days the pick up feature stopped working on the headset. I ahve since installed Poly Lens, updated the 4320 and BT700 as well as re-pairing.
Via bluetooth Poly Lens and Dialpad (my primary communication app) are only picking up the BT700 and the additional features (primarily the pick up button) are no longer working, however when I connect via wire, poly lens and dialpad both detect the 4320 and all features appear to work. 

[M_Salman]

Hi @GambolShroud, Welcome to the Poly HP Support Community.  

I'm sorry to hear you're experiencing issues with your Voyager 4320 headset. I completely understand how important it is to have your headset functioning properly. 
 

I kindly request you to try the following troubleshooting steps:
 

1. Please ensure the headset is set as the default audio device on both your PC and softphone.
2. Make sure your PC has the latest audio and USB drivers installed.
3. Try resetting the headset using the Poly Lens application.
4. If possible, test the headset on a different PC to help isolate the issue.

You may also uninstall the Poly Lens application temporarily and check if the headset functions correctly without it.

If the issue still persists, I would request you contact our HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link.
 

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or it solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman