Poly V5200 reinstall latest firmware not possible?

[ChiefRA]

Hello,

I am trying to reinstall the current firmware on a Plantronics Voyager 5200 UC USB-A (now it is called Poly V5200) and I cannot do it.

Serial Number: 24PUMM
Firmware: 517.293

First of all, I do not have this option anymore. It was available in the past, saying: do you wish to reinstall the current firmware?
Now, this option is no longer available.
Secondly, I cannot find the latest firmware as a .bin file to be able to download it and reinstall it through USB.

Does anybody know a direct link from where I can get the .BIN firmware file?
Thanks,
ChiefRA

[M_Salman]

Hi @ChiefRA, Welcome to Poly HP Support Community.  
 

Sorry to hear about the issue you are facing with your Voyager 5200 headset. I understand how important it is to have the headset working effectively, and I’m here to help. Please follow these troubleshooting steps to resolve the issue:
 

1. Ensure Bluetooth is Enabled

• On your iPhone 16, go to Settings > Bluetooth and make sure Bluetooth is turned on.

2. Forget and Reconnect the Device

• On your iPhone 16, go to Settings > Bluetooth and see if the Voyager 5200 is listed under "My Devices."
• If it appears there, tap the “i” next to the headset name and select Forget This Device.
• Once done, turn off Bluetooth and turn it back on, then put the Voyager 5200 into pairing mode (press and hold the power button until the LED flashes blue).
• Your iPhone should now detect the headset. Tap to connect.

3. Check for Firmware Update

• Check if your headset’s firmware is up to date using the Poly Lens application on your PC. If an update is available, follow the prompts in the app to update your headset's firmware. This can resolve compatibility issues and improve functionality.

4. Reset the Headset

• If the headset still doesn’t connect, try resetting the headset using the Poly Lens application on your PC. Open the application, locate your headset, and follow the instructions to perform a reset. This should restore the headset to its default settings, allowing you to pair it again.

If the issue still persists, I would request you contact our HP Support, and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman