Poly V5200 series / PLT 5200 series

[Sylie67842]

Hello, I have two headsets, Poly V5200 series and PLT 5200 series. The Poly V5200 series has been added to the Poly software (Windows 11), but how do I add the second headset?

Thanks for your answers

[M_Salman]

Hi @Sylie67842,, Welcome to the Poly HP Support Community.  
 

If you're attempting to connect two headsets—Poly Voyager 5200 and PLT Voyager 5200—please note that these are essentially the same device, with identical functionality and features, differing only in branding.
 

Unfortunately, it is not possible to use both headsets simultaneously, as the system only supports managing one headset connection at a time. The Poly Lens application is designed to manage headset settings and update firmware, but it currently supports one device at a time for these functions.

We understand how this limitation might be inconvenient, and we appreciate your patience.

If you require further assistance or have any questions, our HP Support team is here to help. You can reach out to our support engineers by clicking the link below, and they’ll be glad to assist you further:

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or it solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman