Poly Voyager 5200 UC Microphone Not Working Error Zoom

[qjc000]

I have a new Poly Voyager 5200 UC with the BT700 USB dongle.  With this headset connected to the BT700 dongle, each time I join a Zoom meeting i receive an error that the microphone is not working and to select another one.  I can switch to another and back again and it works fine.  Using Bluetooth direct to the headset does NOT replicate the error.

[Meghana_10]

Hello, welcome to the HP Poly community.
Please follow the steps provided below to set the target soft phone as zoom. 
1. Please install the Poly Lens application on your PC Poly Lens App - Make it your own | Poly, formerly Plantronics & Polycom
2. Select Settings to open the Poly Lens Settings page.

1. Select Softphone.
2. Configure the following settings (your changes save automatically):

3. Target Softphone: Select a softphone to use for outgoing calls and to generate a dial tone.

4. Softphones & Media Players | Poly Enabled: Enable or disable supported softphones and media players.

[qjc000]

@meghana_10 Unfortunately my laptop is on a corporate network and the Poly Lens app cannot be installed.  Please provide another solution or workaround.  Also please note, I do not have this issue when using Bluetooth directly to the headset without the BT700 dongle.

[Meghana_10 · Accepted solution]

Could you please try installing the Poly Lens application in your personal laptop and check?

[123InLife]

Um.. My headset Voyager 5200 is matched BT600 by default.  When you use bluetooth direct connect without any error. So i guess that it is realted to BT700, you can try to update your BT700 version by Poly lens.  see below; 

Download Poly Lens App to get the most out of your device. Some softphones require the
installation of Poly software to enable device call control (answer/end and mute)
functionality. Download: poly.com/lens.
• Enable features
• Change settings
• Configure call control for softphones
• Update device firmware
• Manage notifications and alerts
• Schedule health and wellness reminders

here is BT700 introduction. 

https://www.poly.com/content/dam/www/products/support/accessories/bt700/translations/bt700-usb-adapt...