Poly Voyager 5200 USB not recognizing

[Philip314]

For whatever reason, my Voyager 5200 stopped working.  It had been working fine for years.   

This is what I tried to correct the issue:

1. BT600 USB has been updated to 2120.2120.0 SW

2. Voyager 5200 has been updated to 0517.0.0517 SW

3. USB lights up blue, Voyager 5200 says "PC connected" after powering ON

However, I cannot choose this as an audio device on my Windows.  It seems to me my laptop is not recognizing this device at all, as even in Settings or Control Panel, it simply does not show up.  

What am I doing wrong here?

[Meghana_10]

Hello, @Philip314, and welcome to the HP Poly community.

I am sorry to hear that you are facing this issue with the Poly Voyager 5200 headset.

Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?

1. Could you please try pairing the headset with a different PC and a mobile phone and check if the headset is working?

2. Could you please restore the headset settings to default on the Poly Lens application by connecting the headset to the PC? Once done, please switch off and switch on the headset again to save the changes made.

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Meghana  

Have a great day!