Poly Voyager 5200 voice loss /breaking with iphone

[hittu123]

My Poly Voyager 5200 with iphone bluetooth is not working, every time I get complain from other end that my voice is breaking and they can here 60% of what I am speaking. Is Poly really tested for iPhone and works?

[M_Salman]

Hi @hittu123, Welcome to Poly HP Support Community.  
 
I’m sorry to hear that you're experiencing issues with your Voyager 5200 headset. I understand how essential it is for your headset to function properly, and I truly appreciate your patience as we work to resolve this.
 

To help get things back on track, please follow these troubleshooting steps and test the headset:
 

1. Update the Firmware: Please verify and update the headset firmware using the Poly Lens application on your PC.
2. Reset the Sensors: Kindly disable or reset the headset sensors via the Poly Lens application.
3. Clear Bluetooth History: Clear the Bluetooth history on your phone, remove the headset from your phone's pairing device list, and then re-pair the headset.
4. Reset the Headset: If the issue persists, please reset the headset using the Poly Lens application on your PC.
   
    

If the issue still persists, I would request you contact our HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman