Poly Voyager Focus 2 ANC Not Working

[KristyDTMS]

Headset was working fine, now everyone complains about the background noise.  We have multiple headsets in a call centre with the same issue.  Have tried them on different pc's, reset to factory settings. Nothing seems to work.  The only solution so far is doing a fresh windows install.  An easier solution would be appreciated as we have over 20 pc's needing fresh windows installs.

[Meghana_10]

Hello @KristyDTMS, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Voyager Focus 2.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

1. Toggle ANC Settings:

Ensure ANC isn't simply turned off. On the headset, locate the physical button to cycle through the different ANC levels (Off, Low, High) and verify it's set to a level other than off. 
 

2. Check Ear-cushion Seal:

Make sure the ear cushions are properly sealed around your ears, as a poor seal can hinder ANC performance. 

3. Update Firmware:

After the reset, use the Poly Lens app to check for and install any available firmware updates for your headset. 

4. Restart Headset:

After applying the reset and updates, turn the headset off and then on again to save the changes.

5. Power Drain:

If the issue persists, try a full power drain by letting the headset completely discharge its battery, then fully charge it again before turning it on. 

6. Retest ANC:

After performing these steps, test the ANC feature again to see if the issue has been resolved. 

Also please check if the BT700 USB adapter is connected and paired to the PC and then the headset is connected to the PC through the Bluetooth adapter. 

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

Hi there! @KristyDTMS

We haven’t heard from you; this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!
Regards,
Meghana 

[Meghana_10]

Hi @KristyDTMS, I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,
Meghana 

[Meghana_10]

@KristyDTMS, Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you—just a message away!

Take care and stay fantastic!

Regards,
Meghana