Poly Voyager Focus 2-M - not better audio quality with doongle BT700

[Albeda]

Hello,

when I am listening music, sound quality is good even when I am connected via Bluethooth. Once I start calling e.g. via Discord. Music sound has poor quality. I can see in Windows tray bar, there was switched sound output from  "Poly VFOCUS2 Series Stereo" to "Poly VFOCUS2 Series Hands-Free AG Audio". So I read doongle must be used. On my PC I disabled bluethooth completely. Then I connected doongle BT700 and tested. It has same behaviour only in Windows tray bar there is written output BT700 all the time.

Thank you advance for help

[M_Salman]

Hi @Albeda, Welcome to Poly HP Support Community.  
 
I’m sorry to hear about the issue you’re facing with the Voyager Focus 2 headset. I completely understand how important it is for the device to work flawlessly. To help resolve the issue, I kindly ask you to follow these troubleshooting steps and test the headset:
 

1. Verify and update the firmware for both the headset and the BT700 using the Poly Lens application on your PC.
2. If you are using a docking station, please connect the BT700 directly to your PC instead.
3. Ensure the headset is set as the default device on both your PC and softphone.
4. Reset the headset using the Poly Lens application, then re-pair it with the BT700 and test again.
   
    

If the issue still persists, I would request you contact our HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman