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‎09-19-2023 06:31 PM

HP Recommended
Product: Poly Voyager Focus 2
Operating System: Microsoft Windows 11

I am trying to update the BT700 USB-A firmware, however it continues to fail. The current firmware is 0.0.307.2273 and it is trying to update to version 0.0.838.4176.

3 REPLIES 3

‎09-20-2023 08:33 AM

HP Recommended

Hello Stewbie36, welcome to the HP Poly community.
Could you please try installing the Poly Lens application once again and try updating it, else please try in a different PC and let me know if it helps?

Regards,
Meghana 

I'm an HP Employee.


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‎09-21-2023 04:37 PM

HP Recommended

Hi Meghana, I have installed the Poly Lens app a couple of times and still cannot update the firmware. I also tried another PC, I ended up with the same result, also tried to re-install the Poly Lens app a couple times on that PC as well. Those steps haven't helped.

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‎09-22-2023 01:23 PM

HP Recommended

I am sorry for the delay in response.
I request you to please reach out to Poly customer support at 800-985-9815 for further warranty and replacement related queries. 

Regards,
Meghana 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


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