Poly Voyager Free 60 - during Teams call people can't hear me

[KF1001]

Hi everyone

During a Teams call people can't hear me well.

I have update the both the Earbuds and the BT700 dongle firmware through Poly Lens app

but it make no difference, also even the active noise cancellation is on, people can still hear the background noise very clear.

Is it something to do with my laptop or the earbuds itself.

my laptop model is HP x360 1030 G8

Thank you

[M_Salman]

Hi @KF1001, Welcome to Poly HP Support Community.  

Please follow the troubleshooting steps below and test the headset:

1. Set the headset as the default device on your PC and within the Microsoft Teams application.
2. Disable or reset the sensors of the headset using poly lens application.
3. Reset the headset using the Poly Lens application on your PC.

If the issue still persists, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[LazyFox64]

Same headset and same issue for me - I need to speak at a near yell level with the speaker less than 1" away from my mouth.
Resetting the device does NOT solve the solution - a real solution needs to be posted/provided.

Thanks

[M_Salman]

@LazyFox64 Thank you for the information.

It seems like you have tried almost all the troubleshooting steps, and it looks like the headset is faulty. I would request that you contact HP Support to get the headset replaced if it is under warranty, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

 
I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman