Poly Voyager Surround 80UC lost sound (left)

[GitLabs]

Anyone experienced losing sounds on left side of their Ploy Voyager Surround 80 UC? Tried software update but to no avail. This just suddenly happened. No drop, No abusive use. I am thinking something to do with a lose connection inside the headphone/headset. Any thoughts. Thanks!

[Meghana_10]

Hello @GitLabs, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Voyager Surround 80 UC. 

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

Experiencing sound loss on one side of your headphones can indeed be frustrating. Here are a few steps you can take to try and resolve the issue:
 

Check Physical Connections:

• Ensure that any cables connected to the headphones are firmly in place. If you are using them in a wired mode, inspect the audio cable for any visible damage or wear.

Inspect the Headset for Damage:

• Look for any cracks or loose components on the headset, especially around the joints or swivels, which could affect the internal wiring.

Re-pair the Device:

• Unpair and then re-pair the headphones with your device to rule out temporary connection or pairing issues.

Toggle Mono Audio Setting:

• Check your device's audio settings (both on mobile and PC) to ensure the balance is not set to one side. Additionally, toggle any mono audio settings to see if it impacts the issue.

Check Another Device:

• Test the headset with a different device to see if the problem persists. This will help determine if the issue is device specific.

Reset Headset:

• Perform a factory reset on your headset if possible. You can usually find instructions for resetting in the user guide or support section on the Poly website.

Software and Firmware Updates:

• Ensure your headset’s firmware and related application software are up to date with the latest versions available via the Poly Lens App.

Inspect for Blockages:

• Check whether any debris or dirt is blocking the speaker grill of the affected side.

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

Hi there! @GitLabs

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!
Regards,
Meghana 

[GitLabs]

Thanks Megan

I have done all the steps but to no avail. what I have noticed is that its not entirely losing the sound but rather a super low sound on left earcup

[Meghana_10]

Thank you so much for your response @GitLabs

We request that you perform hard rest on the Poly Voyager Surround 80. 

To hard reset the Poly Voyager Surround 80, turn off the headset and then press and hold the power button while plugging it into the USB power source. Keep holding the power button until the headset enters pairing mode, indicated by the LED light flashing blue and white. 

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

Hi there! @GitLabs

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead
Regards,
Meghana 

[Meghana_10]

Hi @GitLabs, I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,
Meghana 

[Meghana_10]

@GitLabs Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care and stay fantastic!

Regards,
Meghana