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‎02-29-2024 11:59 PM

HP Recommended
Product: Poly Voyager 4320 Series

Hi,

 

i bought Poly Voyger 4320 bluetooth headset. After 1 week Physical mute button stopped working in MS teams

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-01-2024 05:10 AM

HP Recommended

Hello, @AjayBansal123, and welcome to the HP Poly community.

I am sorry to hear that you are facing this issue with the Poly Voyager 4320. 

Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?
1. Could you please try it with a different mobile phone or a PC?
2. Could you please restore the headset settings to default on the Poly Lens application by connecting the headset to the PC? Once done, please switch off and switch on the headset again to save the changes made. 
3. Could you please confirm if the provided USB dongle is connected to the PC?
4. Could you please set the headset as the default in the sound settings of the PC?

Regards,
Meghana 

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎03-01-2024 05:10 AM

HP Recommended

Hello, @AjayBansal123, and welcome to the HP Poly community.

I am sorry to hear that you are facing this issue with the Poly Voyager 4320. 

Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?
1. Could you please try it with a different mobile phone or a PC?
2. Could you please restore the headset settings to default on the Poly Lens application by connecting the headset to the PC? Once done, please switch off and switch on the headset again to save the changes made. 
3. Could you please confirm if the provided USB dongle is connected to the PC?
4. Could you please set the headset as the default in the sound settings of the PC?

Regards,
Meghana 

1 person found this reply helpful
Was this reply helpful? Yes No
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