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The Poly Headsets Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎08-04-2023 10:21 PM

HP Recommended
Product: Voyager 4320 M UC USB-A

Every time I put my Voyager headset back in it's dock / cradle on my Mac (macOS Ventura) after a call (using MS Teams) the Apple Music app gets opened.

I can't see anything obvious in the Poly Lens app, Apple Music app or macOS itself to allow me to turn-off this behaviour.

Appreciate if anyone has some thoughts on how to prevent this.

Thanks

1 REPLY 1

‎08-07-2023 01:10 PM

HP Recommended

Hi KG999,
Welcome to HP Poly Community.

Please follow the troubleshooting steps that could resolve the issue:

  • Re-pair Device
  •  Disable sensors.

          You can disable your headset smart sensors 2 ways:

  1. Manage sensors in Poly Lens App.
  2. Hold both the Mute and Call buttons for more than 4 seconds until the LED flashes purple then red. Repeat to reactivate, the LED flashes purple then blue.
  • Ensure your headset firmware is up-to-date.

Did you recently update macOS? 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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