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We are proud to announce we have achieved a new sustainability milestone on another Poly headset! Read more about our commitment to sustainability!

‎05-11-2025 12:51 PM

HP Recommended
Operating System: Microsoft Windows 11

I have had to send back on 5200 UC as the case never charged. I wasn't sure it was an issue with the product but it was replaced under warranty so I dug further and found this thread...

Now I received a brand new headset and case. I ran a test, plugged in the case with the headset docked properly and pressed the button only to find both were blinking red... I was shocked... was this product a scam?

So after a weekend of charging the case still blinks red but the headset has three dots according to the case...  when I swithch the headset on it says talk time 6 hours... So what is going on here HP?

The instructions are simple on the cards so why doesn't it work as it should? 

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