Poly v4320 not switching off

[Riya_z]

Poly v4320 not switching off 

[M_Salman]

Hello @Riya_z , Welcome to the HP Poly Support Community.

Thank you for reaching out to the community regarding your Poly Voyager 4320 headset.
 

I’m sorry to hear about the issue you’re experiencing. I completely understand how important it is to have your headset working perfectly.
 

To help resolve the issue, please try the following steps and then test the headset:
 

1. Verify and update the headset firmware using the Poly Lens application on your PC.
2. Completely drain the headset battery, then fully recharge it before testing again.
3. Reset the headset through the Poly Lens application and check if the issue persists.

Take care and have an amazing day!
 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[M_Salman]

Hi @Riya_z,
 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards
Salman

[Meghana_10]

Hi @Riya_z, I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,
Meghana 

[Meghana_10]

@Riya_z Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care and stay fantastic!

Regards,

Meghana