Poly vFree60 having issues with mic - people at the other end can't hear me well

[JSilvestre]

Mic issues with Poly vFree60 mic

[M_Salman]

Hi @JSilvestre, Welcome to the Poly HP Support Community.
 
I'm sorry to hear you're experiencing issues with your Voyager Free 60 headset. I understand how important it is to have your headset working reliably, and I appreciate your patience as we work toward a resolution.
 

To help troubleshoot the issue, I kindly recommend following these steps:
 

1. Firmware Update
   Please verify and update the headset firmware using the Poly Lens application on your PC.
2. Audio Settings
   Ensure the headset is set as the default audio device on both your PC and softphone application.
3. Wearing Sensor Adjustment
   Try resetting or disabling the wearing sensors on the headset.
4. Device Reset
   Perform a reset of the headset using the Poly Lens application.
    

If the issue still persists after completing these steps, I recommend contacting HP Support. Our support engineers will be happy to assist you further. You can reach HP Support by clicking on the link below:

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman