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‎12-09-2023 09:19 AM

HP Recommended
Product: Poly 60 series voyager earbuds
Operating System: Android 9.0 Pie

Hi, I recently bought Poly voyager free 60 buds from amazon.ca , I did all the firmware for buds and box outright. Every thing works fine except on call other person voice sounds too low, I can't understand what they are saying it's too low u have to stand still and listen to even comprehend. what's the fix, help pls. Thanks

1 REPLY 1

‎12-25-2023 10:34 AM

HP Recommended

Hello Gunnug, welcome to the HP Poly community.
I am sorry to hear that you are facing this issue with the Poly Voyager Free 60.
Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?
1. Could you please try it with a different mobile phone or a PC?
2. Could you please restore the earbud settings to default on the Poly Lens application by connecting the headset to the PC? Once done please switch off and switch on the headset again to save the changes made. 
3. Could you please confirm if the earbud is a UC version?
4. Could you please set the earbud as default in the sound settings of the PC?


Regards,
Meghana

 

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