Poly voyager 5200 Bluetooth headset not shown in any mobile device

[sphanikumar]

Poly voyager 5200 Bluetooth is not getting recognized on any mobile device. However, I am able to connect desktop to device via BT. I have installed POLY LENS desktop app and updated the software and also did the Factory reset. I have tried all possible combinations of turning bluetooth on/off and device on/off a etc. But still the headset is not getting recognized on any mobile device. Need help.

Device Model : Voyager 5200 Series
Software Version: 0517.0.0517
Product ID: 0x0130

[Meghana_10]

Hello, @sphanikumar welcome to the HP Poly community.

I am sorry to hear that you are facing this issue with the Poly Voyager 5200. 

Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?

1. Could you please try the headset with a different mobile phone?
2. Could you please confirm if you have received the USB dongle, and it is connected to the PC?

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,
Meghana 

[sphanikumar]

Thanks for your reply.

1. I tried with couple of other mobiles, but it is not getting recognized on any device.

2. Yes, I have the USB dongle, and it is connected to the PC.

I have problem only with connecting to mobile devices.

[Meghana_10]

Thank you for the update, @sphanikumar 

Could you please let me know the name of the mobile phone as well as the Bluetooth version to assist you further?

Regards,
Meghana