Poly voyager headset has no audio until you open sound mixer, sound settings, or sound control panel

[Patrickk1]

Please Help :

My Poly voyager Focus headset has no audio until you open sound mixer, sound settings, or sound control panel. 2 seconds after you close these programs headset stops playing sound. 

Have tried everything from reinstalling software , upgrading firmware, factory reset 

Bizarre Issue 

[Meghana_10]

Hello, @Patrickk1, and welcome to the HP Poly community.

I am sorry to hear that you are facing issues with the Poly Voyager Focus. 

1. Could you please try connecting the headset to a different mobile device and a different PC and let me know if the issue still persists?
2. Could you please disconnect the BT700, unpair and repair the headset once again, and check if the issue still persists?

Connect to the PC: 

Your Bluetooth USB adapter provides the best connection, soft phone functionality, and acoustic sound quality through your headset. 

The adapter comes pre-paired with your headset. 

1. Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC. 

2. The USB adapter LED flashes and then turns solid to indicate the headset is connected to the USB adapter. If you are wearing your headset, you hear “PC connected” to indicate the connection has been established. When on a call, the LED on the USB adapter flashes blue. When not on a call, the LED is solid. 

3. Load the Poly Lens Desktop App by visiting poly.com/lens. This allows you to customize your headset behavior through advanced settings and options. 

Configure the USB adapter:

Your high-fidelity Bluetooth USB adapter comes ready to take calls. If you want to listen to music, you will need to configure your Bluetooth USB adapter. 

Windows 

1. To configure your Bluetooth USB adapter to play music, go to the Start menu > Control Panel > Sound > Playback tab. Select Poly BT700 or Plantronics BT600, set it as the default device, and click OK. 

2. To pause music when you place or receive calls, go to the Start menu > Control Panel > Sound > Communications tab and select the desired parameter. 

Mac 

1 To configure the Bluetooth USB adapter, go to the Apple menu > System Preferences > Sound. On both the input and output tabs, select Poly BT700 or Plantronics BT600. 

Pair with a mobile device:

1. To put your headset in pair mode, slide and hold the power switch away from the off position until you hear "pairing" and the headset LEDs flash red and blue.

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,
Meghana