Poly voyager mic not working

[BhaskarB]

Hi,

I have a poly voyager 4300 series headset.

I noticed that the mic suddenly stopped working.

Tried to reset the headset using the Poly lens application, however still no go.

The mic does not work with and without the cable.

Any suggestions please?

[Meghana_10]

Hello @BhaskarB, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Voyager 4300.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please let me know the make and model of the Poly Voyager 4300 Series so that I can assist you further?

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[BhaskarB]

The model is voyager 4320.

[Meghana_10]

Thank you so much for your response @BhaskarB.

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

1. Check Physical / Hardware Basics
 

• Inspect connectors & USB dongle (if using BT700 adapter) for damage or loose connections.
• Adjust the boom mic boom near your mouth (about two finger-widths away).

2. Sound / Device Settings

• On Windows:
  • Set the Voyager 4320 as the default input device (mic) in Sound settings.
  • In Teams (or the app you use), check Device settings → ensure the Voyager 4320 is selected for both Speaker and Microphone.
• On Bluetooth mode: check if the mic is pairing correctly via the BT700 or built-in Bluetooth. If it is built-in Bluetooth, please pair to the BT700. 

3. Test on Another Device / Connection Mode

• Try connecting via USB-C (wired) to the computer, bypassing Bluetooth.
• Also test with a different computer or phone and also different app (Skype, Zoom) to see if microphone works elsewhere.

4. Check App & OS Permissions / Modes

• Verify that the app you’re using has permission to access the microphone.
• In Windows, also check “Exclusive Mode” under the mic’s Properties → Advanced tab, and disable it. This prevents apps from taking over the microphone exclusively.

5. Reset Headset / Clear Pairings

• Remove all Bluetooth pairings and re-pair.
• Restart/ reboot both the headset and the PC.

6. Manual Reset

• Turn off the headset.
• Press and hold the Call and Mute buttons simultaneously.
• While holding, turn on the headset.
• Continue holding for about 5–7 seconds, then release.
• You should see the LED flash or hear a tone indicating the reset is complete.
• Re-pair the headset with your device again.

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

@BhaskarB

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!
Regards,
Meghana 

[BhaskarB]

Hi Meghana,

thank you for helping out. 

Below is the result of the activities you have requested:

1. Check Physical / Hardware Basics Inspect connectors & USB dongle (if using BT700 adapter) for damage or loose connections. Adjust the boom mic boom near your mouth (about two finger-widths away).
> Checked and all are fine.

2. Sound / Device Settings On Windows:
• Set the Voyager 4320 as the default input device (mic) in Sound settings. Done, but issue persists.

• In Teams (or the app you use), check Device settings → ensure the Voyager 4320 is selected for both Speaker and Microphone.
On Bluetooth mode: check if the mic is pairing correctly via the BT700 or built-in Bluetooth. If it is built-in Bluetooth, please pair to the BT700.

> Paired and Voyager 4320 set as default input and output.
I can listen to playback and calls but I cant be heard when using mic

3. Test on Another Device / Connection Mode Try connecting via USB-C (wired) to the computer, bypassing Bluetooth. Also test with a different computer or phone and also different app (Skype, Zoom) to see if microphone works elsewhere.
> I had another voyager 4320 which works fine.
Tested a different make model earphone, mic works.
I also connected the faulty headset on another system and the mic still not work.

4. Check App & OS Permissions / Modes Verify that the app you’re using has permission to access the microphone. In Windows, also check “Exclusive Mode” under the mic’s Properties → Advanced tab, and disable it. This prevents apps from taking over the microphone exclusively.
> Done, issue persists.

5. Reset Headset / Clear Pairings Remove all Bluetooth pairings and re-pair. Restart/ reboot both the headset and the PC.
>Performed a reset using Poly lens application.
Removed paired device and paired it again, no change.

6. Manual Reset Turn off the headset. Press and hold the Call and Mute buttons simultaneously. While holding, turn on the headset. Continue holding for about 5–7 seconds, then release. You should see the LED flash or hear a tone indicating the reset is complete.

> Not done.
I have engaged our internal IT teams to look into it.

Please feel free to close this thread.

Thank you

[Meghana_10]

@BhaskarB, Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic and have an amazing day ahead! 

Regards, 
Meghana