Power but no connection: headset and base.

[rainecloud]

Had this connected to my desk phone for months with zero problems, came in one day and the desk phone button/light on my base was not lit up, sync button on bottom/front was solid red, charging light was flashing green, and the headset currently will not function or make any noise, even though the light flashes green when on. Downloaded the desktop app, base is detected, no software/firmware updates, attempted connecting headset directly to computer, kept connecting and disconnecting every few seconds, tried unplugging base power and factory reset through app, and tried resyncing headset with base (headset would not respond). Can not get either headset or base to respond/work. PLEASE HELP, using this for work.

[Meghana_10]

Hello, @rainecloud Welcome to the Poly HP Support Community. 

Due to limited support, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

Please feel free to contact us here anytime you need any further assistance.

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Meghana  

Have a great day!