Power on - battery high - BLUETOOTH OFF - 8200 Poly

[theme24]

Worked fine for a couple years - This is obviously an ongoing issue - I've seen it asked at least 10 times in this forum and nobody has a fix. Clearly a fault in the product. I've don all the suggested resetting t factory defaults etc but always the same thing right after turning it on it gives the spiel and then says bluetooth off. 

please help! 

Thx 

[M_Salman]

Hello @theme24 , Welcome to the HP Poly Support Community.

Thanks for reaching out about your query regarding the Poly device.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful!

To help us begin troubleshooting your issue, could you please confirm the exact make and model of your Poly 8200 device, whether it is a Voyager 8200, Savi 8200 UC, or Savi 8200 Office? Once I have this information, I’ll be able to assist you further.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[theme24]

Voyager 8200

[M_Salman]

Thank you for the information, @theme24.

I’m sorry to hear about the issue you’re experiencing with your Voyager 8200. I understand how important it is to have your headset functioning reliably, and I appreciate you confirming the troubleshooting steps you’ve already completed.
 

To continue, please try the following:
 

• Update firmware via Poly Lens:
  Connect the headset to your PC using a USB cable, open the Poly Lens application, and check for any available firmware updates. If an update is available, please install it and test the headset again.
• Disable wearing sensors:
  In the Poly Lens application, temporarily disable the wearing sensors and then test the headset’s performance.
• Clear trusted devices on mobile:
  Connect the headset to your mobile device, open the Poly Lens app, clear the list of trusted devices, and then test the headset again.
• Perform a reset using Poly Lens:
  Please reset the headset once more using the Poly Lens application on your PC while the headset is connected via USB cable.
   
   

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[M_Salman]

Hi @theme24,
 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.
 

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,
Salman

[M_Salman]

Hi @theme24,

 I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,

Salman

[M_Salman]

Hi @theme24,

Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care and stay fantastic!

Regards,

Salman