Product exchange request error Voyager Legend

[Sándor3]

I have initiated a product exchange for the defective Voyager legend, but I cannot submit the request at the last step on the interface. Please help! Thank you

[M_Salman · Accepted solution]

Hi @Sándor3, Welcome to Poly HP Support Community.  

I understand that you are looking to submit a replacement request for your Voyager Legend headset. To better assist you, could you kindly confirm the specific issue you are experiencing with the headset? Once I have more details, I can provide you with troubleshooting steps that may help resolve the issue. 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[Sándor3]

Dear M_Salman!

I will summarize the problems in detail: 

We are talking about 2 faulty voyager legend headsets: 

The first one has the serial number 2VB9XL and after a few months of use the part that fits in the ear "separated" from the main unit without any signs, so the headset fell apart into 2 parts and is therefore unusable. The second one has the serial number "2VB8XL", and here the problem is with the sound quality /cannot hear the called party clearly, some interference, crackling can be heard/, and it connects to the device up and down. 

I tried to reset the headset, disable the sensors, but nothing changes. If necessary, I can send the invoices and pictures. 

I would like to request a replacement of the warranty headsets. 

Thanks: Sándor

[M_Salman]

Thank you for the confirmation. @Sándor3 

It seems like you have tried almost all the troubleshooting steps, and it looks like the headset is faulty. I would request that you contact HP Support to get the headset replaced if it is under warranty, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

And please do not add any personal information, serial number, or case number on the community page, as it is a public forum.
 
I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman