Random disconnects Poly Focus 2 with BT700

[japie78]

Around the middle of 2024 my headset (less than a year old at that point) started randomly disconnecting from my PC. It would sometimes automatically reconnect and sometimes I would have to remove the devices via the poly lens application and repair the dongle and headset to get it working again. In some cases I had to uninstall the devices via device manager to get it working again.

In November I replaced my laptop but the problem with the headset disconnecting persisted.

I suspect it was related to the firmware updates and was happy to see the most recent firmware update yesterday but that too did nothing to resolve the problem.

In terms of trouble shooting I have tried all the basics, updating firmware, re-pairing, updated OS and firmware (
BT700 firmware 0.0.112.4724 and headset 0.0.6504.5059).

[M_Salman]

Hi @japie78  Welcome to Poly HP Support Community.  
 

I'm sorry to hear about the issue you're experiencing with your Voyager Focus 2 headset. I understand how important it is for your headset to be working properly, and I'm here to assist you in resolving this matter.
 

Please follow these troubleshooting steps and test the headset:

1. Connect the headset to your PC via USB cable and check for any available firmware updates.
2. Reset or disable the wearing sensor of the headset using the Poly Lens application.
3. Ensure that the headset is set as the default device for both your PC and softphone.
4. If you're using a docking station, please try connecting the BT700 adapter directly to your PC.
5. Reset the headset through the Poly Lens application.

If the issue persists after these steps, I recommend contacting HP Support for further assistance. Our support engineers will be happy to help resolve this for you. You can reach HP Support by clicking the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman