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We are proud to announce we have achieved a new sustainability milestone on another Poly headset! Read more about our commitment to sustainability!

‎04-28-2025 10:03 AM

HP Recommended

Hi @Richard_1997, Welcome to Poly HP Support Community.  
 

I'm sorry to hear you're experiencing an issue with your Voyager 5200 charging case. I completely understand how important it is to have your headset functioning reliably, and I’m here to help you through this.
 

To begin, I kindly request you to follow these troubleshooting steps:
 

Check the Charging Case Power
Please ensure the charging case is fully charged. Once you connect the charging case to a power source using the USB cable, press the button on the case to initiate charging. You can refer to the Quick Start Guide for more details: 200059-09_V5200_chargecase_QSG_lo.
 

Verify Firmware via Poly Lens
Connect the charging case to your PC using the USB cable, then open the Poly Lens application. Check for any available firmware updates and install them if prompted.
 

If the issue still persists after completing these steps, I recommend reaching out to HP Support for further assistance. Our support engineers will be glad to help resolve the issue. You can contact HP Support through the following link:
 

https://support.hp.com/us-en/poly

 

Note: If you purchased this headset within the last 30 days, please contact the seller directly for support or exchange options.

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Salman

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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