Scroll Option in My Mouse is not working Properly

[MEERAN1512]

Scroll Option in My Mouse is not working Properly

[Hawks_Eye]

@MEERAN1512,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP 240 Black Bluetooth Mouse scroll option is not working properly, try the following troubleshooting steps.

Basic Checks

1. Restart Your Device – Restart your computer to rule out any temporary software glitches.
2. Check the Surface – Ensure you're using the mouse on a clean, flat surface. Avoid reflective or transparent surfaces.
3. Test on Another Device – Try connecting the mouse to a different computer to see if the issue persists.

Software & Driver Fixes

Reconnect the Mouse

• Remove the mouse from Bluetooth devices in your PC settings.
• Reconnect by going to Settings > Bluetooth & devices > Add a device and pair it again.

Update or Reinstall Drivers

• Open Device Manager (Win + X → Select Device Manager).
• Expand Mice and other pointing devices.
• Right-click HID-compliant mouse > Update driver.
• Select Search automatically for drivers.
• If the issue persists, uninstall the driver and restart your PC.

Adjust Scroll Settings

• Go to Settings > Devices > Mouse.
• Increase or adjust the scroll speed.
• Click Additional Mouse Options, go to the Wheel tab, and tweak settings.

Hardware & Battery Checks

1. Check Battery Levels – If the battery is low, replace it with a fresh one.
2. Clean the Scroll Wheel – Dust or debris can interfere with scrolling. Use a can of compressed air to clean it.

I hope this helps.

Take care and have a good day.

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Hawks_Eye

HP Support