Switching between wireless connection using dongle and wired

[visuk]

When plugging headset into charge they switch to wired audio from wireless using the dongle which is annoying while on the phone to the customer as it takes a while to connect back .

Is it possible to added a setting so turn off this switch or to turn on use wireless connection only.  but still charge from cable.

[M_Salman]

Hi @visuk, Welcome to Poly HP Support Community.  
 

I'm sorry to hear about the issues you're encountering with your Voyager Focus 2 headset. I completely understand how important it is to have your headset functioning properly, and I want to help you resolve this as quickly as possible. Please follow the troubleshooting steps below to help address the issue:
 

1. Firmware Update: Kindly verify and update the firmware of the headset using the Poly Lens application on your PC.
2. Isolate the Issue: To help isolate the issue, please disconnect the USB adapter and test the headset by connecting it directly to your phone.
3. Reset the Headset: If the issue persists, please try resetting the headset using the Poly Lens application on your PC.
    

If the problem continues, I recommend contacting our HP Support team. Our support engineers will be able to assist you further. You can reach HP Support by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[visuk]

Hi M_Salman,

thank you for getting back to me. I don't think the head set is broken, more a missing functionality. i.e there is no setting option i was looking for an enhancement request for the next software update. an option to priorities wireless connection even when plugged in to prevent this issues.  my old jabba 75 had this option to ignore wired connection and only charge from this so it stayed on the wireless connection preventing the switchover delay. 

[M_Salman · Accepted solution]

Thank you for your response @visuk 

I understand how important it is to use your headset seamlessly during calls while charging. After checking with my resources, I can confirm that when the Voyager Focus 2 headset is in charging mode via USB cable, it defaults to the wired connection, so Bluetooth usage is not available at that time. However, you can charge the headset and take calls using the wired connection. Unfortunately, the Voyager Focus 2 does not currently support simultaneous Bluetooth usage while charging.

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman