The headset case charger is not charging

[messagebearer]

The serial number on my HP/Poly Voyager 5200 refuses to be accepted as a valid serial number in "Add a Product". Additionally I am unable to find a serial number on the headset charging base to add that product. The base station was not charging at the stand-up external port though the internal port worked fine. I attempted to explain a potential headset and base interface design flaw and customer support directed me to come to this forum to get this information to the appropriate HP Team.

[Meghana_10]

Hello messagebearer, welcome to the HP Poly community.
I am sorry to hear that you are facing this issue with the Poly Voyager 5200. 
I request you to please reach out to Poly customer support at 800-985-9815 for further warranty and replacement related queries. 

Regards,
Meghana

[messagebearer]

Meghana please refer to case number 5112743001 and earlier cases to come up to speed regarding the potential design flaw. I was instructed to come here ads this is not a warranty matter. 

[Meghana_10]

Thank you so much for your valuable feedback.
I have spoken to our engineer regarding this case, they have collected you r feedback and has shared it to the concerned team who will work on it and make things right. 

Regards,
Meghana

[messagebearer]

Megan thanks for the reply and forwarding information. I am not sure what the notes say or what photos are in the collection of closed cases since July; additionally, whether those notes accurately convey what I found and what steps I have taken to try to troubleshoot why the external port would not charge.