Two Device Connection Issues

[AcmeGV]

I have Poly Voyager 60 earbuds and they will connect to two devices however transferring from one device to the other is an issue.  I will be connected to my iPhone listening to music and receive a call via Team on my iMac.  Once I answer the call the person on the other end can not hear me and I have to hang up and call them back and it works fine.  I see the same issue when trying to switch to a voicemail in Outlook or even a video.  Has anyone else experienced this issue?  Hp has sent me 3 different pairs and they all behave the same.  I had another pair that worked fine but then they were stolen so I was looking to replace them with a new pair.

[M_Salman]

Hi @AcmeGV Welcome to Poly HP Support Community.  

Please proceed with the troubleshooting steps provided below.

1. Verify the earbud firmware and update it using the Poly Lens on your PC.

2. Reset the sensors of the earbuds using the Poly Lens application.

3. Reset the earbuds using the Poly Lens application, and then test the earbuds.
 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving kudos or thumbs up and marking my post as an accepted solution.

Regards,

Salman

[AcmeGV]

Support has had me try these step with every replacement pair and it does not work.

[AcmeGV]

Support has had me try these step with every replacement pair and it does not work.

[Scott9999999]

I have exactly the same problem with a Windows PC / iPhone.

The headset pairs with both, but "locks on" to one and won't let go - even when there is no audio actually present.  There needs to be an elegant way to tell the headset "switch to the other device", but I can't find one.  The only thing I can do is to kill Bluetooth on whichevever device I'm not trying to use at the time.  It's very kludgy for a device that is promoted as being able to support two devices at once.

[M_Salman]

Thank you for the confirmation @AcmeGV 

It seems like you have tried almost all the troubleshooting steps, and it looks like the dongle is faulty. I would request that you contact HP Support to get the headset replaced if it is under warranty, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving kudos or thumbs up and marking my post as an accepted solution.

Regards,

Salman