Unable to Add Voyager 5200 Headset to my Dashboard

[Datsys]

Howdy,

I bought a Plantronics Voyager 5200 headset for trial/testing purposes, however when I try to add it to my HP Profile the Serial Number: S/N12H6HN is not being recognized by the HP system. What can be done about this?

[Meghana_10]

@Datsys Welcome to the HP Support Community! 

We're here to help you tackle the serial number issue of the Poly Voyager 5200! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 
Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned and thanks for your patience! 

Regards, 
Meghana