Unable to accept calls via call button on the headset, - not sure what I've done wrong

[LouFran]

Unable to accept calls via call button on the headset, - not sure what I've done wrong has anyone else had an issue.. not sure if I've missed a step..  voyager 4320 uc (POLY) 

[Meghana_10]

Hello, @LouFran, and welcome to the HP Poly community.

Enable the call control feature:
1. Open the Poly Lens app on your computer.

• Click on the "Headsets" tab.
• Select your Poly Voyager 4300 UC headset from the list.
• Click on the "Buttons" tab.
• Make sure that the "Attend Call" and "End Call" buttons are enabled.

2. Reset the headset to factory defaults. This will erase all of your settings, but it may fix the problem with the buttons. To do this, follow these steps:

• Press and hold the "Volume Up" and "Volume Down" buttons at the same time for 10 seconds.
• The headset will beep twice and then turn off.
• Turn the headset back on and try to use the buttons again.

3. Try updating the firmware of the headset.

To disable the "Answering Call" notification:
Turn on your headset and make sure it is paired with your device.

1. Open the Poly Lens app on your device.
2. Tap the Settings icon in the top-right corner of the screen.
3. Tap General.
4. Scroll down and find the Answering Call Alert setting.
5. Tap the toggle switch to turn off the Answering Call Alert setting.
6. Tap Apply.

If you are still having issues with the buttons, contact Poly Support for further assistance.

Regards,
Meghana

[LouFran]

Hi Meghana_10 thanks so much for coming  back to me on this, unfortunately this has resolved the issue, I have a Voyager 4320 uc series, there is no "button" tab and when I open the settings and go to "General" there doesn't appear to be a  "Attend Call" and "End Call" button - so I don't know what I'm missing 😞  I have reset the device a couple of times but no joy. 

[Meghana_10]

Hello, @LouFran, and welcome to the HP Poly community.

I am sorry to hear that the issue is still persisting.
I request that you please reach out to Poly customer support at 800-985-9815 for further warranty and replacement-related queries.

Regards
Meghana

[LouFran]

Hi Meghana_10 no problem, I'll reach out to them, and thank you for your help. have a great rest of your day 

[Meghana_10]

Thank you so much for your time.

Regards,
Meghana