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‎05-20-2025 02:38 AM - edited ‎05-20-2025 02:46 AM

HP Recommended

I have a headset, The headset still works, 

My OS is Windows 11 64-bit. I tried to install the latest version of the software. but I am unable to view the headset information on Lens Desktop. I started this service  as follows, but service stopped soon. The error message is as follows. Please tell me how to solve it. Thank you!

 

  1. Go to your Task Manager.
  2. Select More Details at the bottom of the page.
  3. Select the Services tab.
  4. Navigate to Poly Lens Control Service and verify it is running.
    If it has stopped, right-click on the Poly Lens Control Service Status and select Start

 

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2 REPLIES 2

‎05-20-2025 02:43 AM - edited ‎05-20-2025 02:47 AM

HP Recommended

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‎05-21-2025 12:43 PM

HP Recommended

Hello, @YZY Welcome to the Poly HP Support Community. 

 

Due to limited support, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

  

Please feel free to contact us here anytime you need any further assistance.

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Meghana  

Have a great day!

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