Unable to reset bluetooth

[Lovelyldy619]

Unable to reset device, bluetooth not connecting. 

[M_Salman]

Hi @Lovelyldy619 Welcome to Poly HP Support Community.  
 

I’m sorry to hear about the issue you’re experiencing with your Voyager 4310 UC headset. I understand how important it is to have your headset working perfectly, and I appreciate your patience while we troubleshoot this together.
 

To help resolve the issue, please try the following steps:
 

1. Connect via USB: Plug the headset directly into your PC using a USB cable.
2. Firmware Update: Use the Poly Lens application on your PC to check for and install any available firmware updates.
3. Default Device Settings: Ensure the headset is set as the default audio device on both your PC and softphone.
4. Reset the Headset: Perform a reset using the Poly Lens application.
5. Use the USB Adapter: Connect the headset via the BT700 USB adapter and avoid using a docking station.
6. Re-Pair the Headset: In Poly Lens, select the BT700, choose Pair a New Device, put the headset into pairing mode, and repair the connection.
7. Test on a Different PC: If possible, try using the headset on another PC to determine if the issue is device-specific.
    

If the issue still persists, I would request you contact our HP Support, and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly
 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman