Using Twilio with Poly VFocus 2

[gabyblech]

I have constant problems using my Poly VFocus 2 and Twilio.

1. I often (but not always) can't get the inbuilt boom microphone to work. I resort to the built-in webcam mic which is poor quality.

2. If I receive a voice-only call on Twilio, the microphone simply doesn't work.

[M_Salman]

Hello @gabyblech, Welcome to the HP Poly Support Community.

Thank you for reaching out with your query regarding the Poly device.
 

I'm sorry to hear you're experiencing issues with your Poly Voyager Focus 2 headset. I understand how important it is to have a reliable and fully functioning headset, especially during your day-to-day tasks.
 

To help resolve the issue, I recommend trying the following troubleshooting steps:
 

• Update the Firmware: Please ensure your headset has the latest firmware installed using the Poly Lens application on your PC.
• Set as Default Device: Verify that the headset is set as the default audio device on both your PC and any softphone applications you're using.
• Check Wearing Sensors: Try disabling or resetting the headset’s wearing sensors via the Poly Lens app.
• Reset the Headset: Perform a full reset of the headset using the Poly Lens application.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[M_Salman]

@gabyblech <

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards
Salman

[M_Salman]

Hi @gabyblech, 

I hope this message finds you well. 
 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,

Salman

[M_Salman]

@gabyblech,

Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care, and stay fantastic!

Regards,

Salman