VLegend 50: microphone not working

[Jordana1]

Audio does not work on laptop or phone. System settings show connected, but when I try to conduct an audio test, nothing gets pick up. I tried on multiple apps Zoom/Slack, etc. and the audio does not pick up or provide any test. Sound works perfectly, but not microphone audio.

[M_Salman]

Hello @Jordana1 , Welcome to the HP Poly Support Community.

Thank you for getting in touch with your query regarding the Poly device. I’m sorry to hear you are facing difficulty with your Voyager Legend 50 headset, and I truly understand how important it is for your headset to function flawlessly.
 

To help resolve the issue, may I kindly request you to try the following troubleshooting steps:
 

• Please update and verify the headset firmware using the Poly Lens application on your PC.
• Disable or reset the wearing sensors via the Poly Lens application.
• Ensure the headset is set as the default audio device under your PC and softphone settings.
• Perform a headset reset using the Poly Lens application.
  
   

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[Meghana_10]

Hi there! @Jordana1

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!
Regards,
Meghana 

[Meghana_10]

Hi @Jordana1, I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,

Meghana