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‎07-05-2024 01:17 AM

HP Recommended
Product: Voyager 5200
Operating System: iOS

I can't update my Voyager 5200 to the version 5.17

1 REPLY 1

‎07-05-2024 08:52 AM

HP Recommended

Hello, @Platz_1989, and welcome to the HP Poly community.

I am sorry to hear that you are facing issues with the Poly Voyager 5200.

Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?

 

1. Could you please uninstall the Poly Lens application, reinstall the application, and try updating the firmware of the headset by connecting the headset to the PC via the cable provided?
2. If the above step does not work, kindly uninstall the Poly Lens application, install the Plantronics Hub, and try updating the firmware of the headset.
3. Could you please try updating the firmware on a different PC or even the Poly Lens mobile application?

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,
Meghana
 

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