Voyager 4310 - system sounds can barely be heard but volume is correct

[Dd3limaT]

I have gone through the poly app and have system settings correct.  When I test the volume it is just fine.  Go back to work and the system sounds are so quiet like they are muted and I can barely hear them.  that needs to be corrected.  I need to hear the system sounds to know when I get an important message I need to reply to.  

How do I correct this?!  

[M_Salman]

Hi @Dd3limaT Welcome to Poly HP Support Community. 

I’m sorry to hear about the issue you're experiencing with the Voyager 4310 headset. I completely understand how crucial it is for your headset to be functioning properly. To help resolve the situation, I kindly ask that you follow the troubleshooting steps below:
 

1. Please check and update the headset’s firmware using the Poly Lens application on your PC.
2. Ensure that the headset is set as the default device on both your PC and softphone.
3. If the issue persists, kindly reset the headset using the Poly Lens application on your PC.

If the issue is till persists, I would request you contact our HP Support, and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman