Voyager 4320 microphone no longer works in MS Teams

[kocherjj]

My Poly Voyager 4320 Headset Microphone has stopped working with Microsoft Teams. It works with any other software I have tried it with, such as Zoom or Jitsi, and also works if I test it in Windows Settings. However in Teams the far end can no longer hear me and if I do a test call I do not hear my voice played back to me like I do with any other microphone.

Removing and reinstalling the BT700 in Device Manager did not help

Reinstalling Teams did not help.

98% of my usage for this headset was Teams. What other steps can I take to resolve this?

My Operating System is Windows 11, and the Product Name is Voyager 4320 M UC USB-C. For some reason when I attempt to select these items in the drop downs the forum software refuses to allow me to post the message.

[M_Salman]

Hi @kocherjj, Welcome to Poly HP Support Community.  
 

I'm sorry to hear about the issue you're experiencing with your Poly Voyager 4320 headset. I completely understand how essential it is for the headset to work seamlessly, especially with Microsoft Teams, and I appreciate your patience in addressing this. To help resolve the issue, I’ve outlined a few troubleshooting steps below that you can try:
 

1. Check Audio Settings in Microsoft Teams

• Open Microsoft Teams.
• Click on your profile picture in the top right corner, then select Settings.
• Navigate to the Devices section.
• Under Audio devices, ensure that the Poly Voyager 4320 is selected for both the Speaker and Microphone dropdowns.
• Test the microphone by speaking into the headset and observe if the level bars move next to the Microphone section.

2. Check Windows Sound Settings

• Right-click the speaker icon in the system tray and select Open Sound settings.
• Under the Input section, ensure your Poly Voyager 4320 is set as the default device for both the microphone and speakers.
• Use the Test your microphone option to check if the microphone is picking up sound.

3. Disable Exclusive Mode in Windows

Sometimes other applications can take exclusive control of the microphone, causing conflicts with Teams.

• Right-click the speaker icon in the system tray, then select Sounds.
• In the Recording tab, right-click the Poly Voyager 4320 microphone and select Properties.
• Go to the Advanced tab and uncheck the option Allow applications to take exclusive control of this device.
• Click Apply and OK to save the changes.

4. Verify Teams Audio Device Settings During a Call

• During a Teams call, click on the three dots (more options) and select Device settings.
• Ensure that the Poly Voyager 4320 is selected for both the Speaker and Microphone options.
• Double-check that Teams is not defaulting to another microphone or device.

5. Update Firmware and Teams Application

• Please ensure that the Poly Voyager 4320 firmware is updated using the Poly Lens application on your PC.
• Additionally, try uninstalling and then reinstalling the latest version of the Teams application.

6. Check for Conflicting Apps or Background Processes

Background apps, especially those related to audio or video software (like Zoom or Jitsi), can sometimes conflict with Teams. Try closing any unnecessary apps and test the headset again in Teams.

7. Test with a Different USB Port or Dongle

If you're using the BT700 USB dongle, try plugging it into a different USB port on your computer. Alternatively, if your headset supports it, you can try using it in wired mode to rule out any Bluetooth-related issues.

8. Reset the Headset Using Poly Lens Application

• If none of the above steps resolve the issue, you can reset your Poly Voyager 4320 headset using the Poly Lens application.

If the issue still persists, I would request you contact our HP Support, and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman