Voyager 5200 Charge Case

[skenan]

The lights on my Voyager 5200 charge case aren't lighting up and it doesn't seem to be charging. The earpiece and case was purchased on 5/9/24. Would the charge case be under warranty? If not, can I purchase the case separately?

[Meghana_10]

Hello @skenan, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Voyager 5200.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please let me know if the Voyager 5200 is the UC version or the Standard version so that we can assist you further?

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

Hi there! @skenan 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the issue is resolved.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,

Meghana 

[skenan]

Hi Meghana. 🙂
The issue is resolved. My charging case was not working, so I ended up purchasing a new one. 
I appreciate your efforts to help. 

Have a fantastic day and holiday season!
skenan

[Meghana_10 · Accepted solution]

@skenan Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic and have an amazing day ahead! 

Regards, 

Meghana