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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎05-03-2024 08:49 AM

HP Recommended
Product: Voyager 5200 UC USB-A
Operating System: Microsoft Windows 11

I use Voyager 5200 for my official meetings. I am having challenges in every call. THe people on other side always complain
1. My voice cut s in and out
2. My voice is very far
3. Hear lot of background noise.

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3 REPLIES 3

‎05-03-2024 11:03 AM

HP Recommended

Hello @Jancy1502, Welcome to Poly HP Support Community. 

 

I am sorry to hear that you are facing issue with the voyager 5200.

I request you to follow few troubleshoot steps to resolve this issue.
 

  1. Could you please reset the sensors using poly lens application in PC?
  2. Could you please disable the smart sensors in headset settings and test?
  3. Could you please check for any firmware updates and update it using poly lens application?
  4. Could you please restore the settings to default on the Poly Lens Application by connecting the headset to the PC and test the headset?

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

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‎05-16-2024 07:04 AM

HP Recommended

Hi, i tried all this. Still my problem is not solved. 

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‎05-16-2024 09:29 AM

HP Recommended

Thank you for confirmation, @Jancy1502 

It seems like you have tried almost all the troubleshooting, and it looks like the headset is faulty. I would request that you contact HP Support to get the headset replaced if it is under warranty, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

 

https://support.hp.com/us-en/poly

 

Regards,

Salman

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