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‎08-01-2024 05:48 AM

HP Recommended

My headset is Voyager 5200 flashes purple when turned on.
Not detected as a device when connected via USB.
When turned on, it does not make any sounds in the speaker, does not respond to button presses.
What could it be?

3 REPLIES 3

‎08-02-2024 01:36 PM

HP Recommended

Hello, @Jose-Pedro, and welcome to the HP Poly community.


I am sorry to hear that you are facing this issue with the Poly Voyager 5200 UC. 


Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?


1. Could you please try pairing the headset with a different mobile phone or a PC?
2. Could you please connect the headset to the PC and check for any firmware updates and update them if there are any?
3. Could you please restore the headset settings to default on the Poly Lens application by connecting the headset to the PC? Once done, please switch off and switch on the headset again to save the changes made. 
4. Could you please confirm if the provided USB dongle is connected to the PC?

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,
Meghana

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‎08-02-2024 02:20 PM

HP Recommended

1. It cannot be connected because it does not work. Only the light bulb flashes purple. Neither blue, nor red, nor blue with red, but purple. 
2. The computer does not see it through the USB cable. I tried different cables, different USB ports. More precisely, when connected to USB 3.0, 3.1, 3.2, nothing happens, when connected to USB 2.0, the device is detected and disappears after 0.5 seconds and so on continuously in a cycle. 
3. This cannot be done because the headset does not connect. 
4. Yes.

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‎08-05-2024 07:02 AM

HP Recommended

Thank you so much. @Jose-Pedro 

 

It seems like you have tried almost all the troubleshooting, and it looks like the headset is faulty. I would request that you contact HP Support to get the headset replaced if it is under warranty, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

 

https://support.hp.com/us-en/poly

 

Regards,

Meghana

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