Voyager 6200 UC mic delay

[SA2806]

I am writing to report an issue with my Plantronics Voyager 6200 UC headset.

When connected via Bluetooth to my computer, there is a consistent delay of about 8–10 seconds before the microphone activates during calls on Zoom, Microsoft Teams, and other video conferencing tools. The speech indicator only begins to respond after this delay, which results in the first few seconds of my speech being completely missed on the other end.

This problem does not occur on regular phone calls or WhatsApp calls, where the headset functions normally.

I would appreciate it if this issue can be investigated and addressed appropriately.

[Meghana_10]

Hello @SA2806, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly device.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

This is to inform you that the Poly Voyager 6200 Series are end of life and the manufacturing has been stopped. 

1. Configure USB adapter:

Windows:

1. To configure your Bluetooth USB adapter to play music, go to Start menu > Control Panel > Sound > Playback tab. Select Poly BT700 or Plantronics BT600, set it as the Default Device, and click OK. 
2. To pause music when you place or receive calls, go to Start menu > Control Panel > Sound > Communications tab and select the desired parameter. 

Mac:

1. To configure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound. On both the Input and Output tabs, select Poly BT700 or Plantronics BT600.

2. Ensure that only one softphone application is opened at a time.

3. Could you please restore the headset settings to default on the Poly Lens application by connecting the headset to the PC? Once done please switch off and switch on the headset again to save the changes made.

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[SA2806]

Hi @Meghana_10

I have tried all this but nothing seems to work. This is a known bug in voyager 6200 series and I would like ho to address this bug,

[Meghana_10]

Thank you so much for the confirmation. @SA2806 

I am really sorry to inform you that the Poly Voyager 6200 UC is end of life, and the manufacturing has been stopped. 

Once again, I genuinely apologize for the issue you're facing, and I appreciate your patience and understanding.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,
Meghana 

[Meghana_10]

@SA2806 Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you—just a message away!

Take care and stay fantastic!

Regards,
Meghana