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‎01-18-2024 02:21 PM - edited ‎01-18-2024 02:36 PM

HP Recommended
Product: Voyager 8200 UC

I actually do own the product but your serial number system does not recognize my serial number for my device.

I am trying to update the firmware on my headset, however Plantronics Hub does not see that my headset is plugged in via USB when it is, I mean when I connect it then it shows up in the Hub. My guess is this software is no longer working since HP acquired Poly. How can I update my firmware?

If I cannot figure this out I guess I will have to find a different headset from another manufacturer.  My ANC seems to have recently stopped working to full effect.  In the past colleagues could not hear any background noise, even when my kids were pretty much 3 feet away jumping and screaming.  Yesterday they started to hear my TV that is 6 feet away and was not even turned up that loud.  Never had an issue with it in the past but now all of the sudden.

1 REPLY 1

‎01-19-2024 09:47 AM

HP Recommended

Hello, @jcrawford43, and welcome to the HP Poly community.
Please install the Poly Lens application, connect the headset to the PC via the USB cable, and check if the firmware can be updated.
I request you to please reach out to Poly customer support at 800-985-9815 for further warranty and replacement related queries. 

Regards,
Meghana

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